privacy policy

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from whiskwell.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. This is called “Device Information.”

We collect Device Information using:

• Cookies – small data files placed on your device (learn more at allaboutcookies.org).

• Log files – track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.

• Web beacons, tags, and pixels – electronic files used to understand browsing activity.

When you make (or attempt to make) a purchase, we collect certain information including your name, billing and shipping address, payment details (credit card numbers or other payment info), email, and phone number. This is called “Order Information.”

When we say “Personal Information” in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

• Fulfill orders (process payments, arrange shipping, provide invoices and confirmations);

• Communicate with you;

• Screen orders for fraud or risk;

• Send product updates or marketing (only in line with your preferences).

We use Device Information to:

• Help us detect fraud and risk (especially your IP address);

• Improve and optimize our Site (for example, by analyzing browsing behavior or the performance of marketing campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties that help us operate our business and Site. For example:

• Squarespace powers our online store. You can read more about how Squarespace uses your data here: Squarespace Privacy Policy.

• We use Google Analytics to understand how customers use the Site. You can read more about Google’s use of Personal Information here: Google Privacy Policy. You can opt out at Google Analytics Opt-out.

We may also share Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted ads or marketing communications we think may be relevant. To learn more about how targeted advertising works, visit the NAI’s page: About Online Advertising.

You can opt out of targeted advertising here:

• Facebook

• Google

• Bing

• DAA Opt-Out Portal

SMS/MMS Messaging

If you opt into our text messaging program, we collect and use your phone number and related details solely to deliver messages and updates. We do not sell or rent this information. We may share it with providers (such as carriers or messaging platforms) only as needed to deliver messages. You may unsubscribe at any time.

Do Not Track

Please note that we do not alter our Site’s data collection practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you are a European resident, you have the right to request access to the personal information we hold about you, as well as to request correction, updates, or deletion. To exercise this right, contact us using the details below. Please note that your information may be transferred outside of Europe, including to the United States.

Data Retention

We retain Order Information for our records unless and until you request deletion.

Changes

We may update this Privacy Policy to reflect changes to our practices, operations, or for legal and regulatory reasons.

Contact Us

For questions, complaints, or more information about our privacy practices, contact us:

Whiskwell
Email: hello@whiskwell.co